FAQ

Digital graphix factory main job is to camera ready your artwork (camera ready artwork is artwork that is ready for printing). Good artwork is very important factor in getting a quality printing. We customize your artwork and bring it into reality. Our services stand between you and the service bureau. We design, retouch, vectorize and complete your artwork before it is given to the service bureau for film output for screen-printing and offset printing. Please click here to see the details of our services.
First you may start by registering or setup an account with us. All your credit card information will be sent to us through a secured web site. Or an alternative is to use the credit card fax form which you can download fromhere. You may also start by sending us the order or quote.
Once all of the information is authorized and approved, you may begin sending your order immediately. Please click here to Register/ Contact Us
Please click here to Setup an account
Please click here to Send in order or inquire for quotation
Please click here to see the details of our workflow process.
You may send your order by using our web site order form.
Please click here to go to our order form.

You may send your order by using the simple email application like outlook or Eudora. Please click here to send by your email application.

Details that we need when you send your orders are:

Design name :
Size : (Height * width in cm or inch)
No. of colors : for example : 3 colors (RED, BLUE AND GREEN)
Need design in : 1 day, 2 days, 3 days, 4 days, 5 days, 6 days or 7 days
Graphic format needed :
Comment : If any (This can be written on the scan image itself)
Delivery time will be set by the customers. In the order form customers can specify in how many days they need the design to be sent back to them. Our turnaround time depends on you. That means you tell us in how many days you need the design to be sent back and we will work within your deadline.
Please click on our order form page. It is an online order form. When you click submit, all the details that you filled in and the image will reach us by email. Or you may use a simple word document taking the information from our online order form and attaching it with the scan image when you send your order to us by email. Another way is to copy and paste your order form onto the email itself. You may use any method that is convenient to you. Please click here to send your order by your email application.
We have three ways of accepting the payment:
-Wire transferring to our bank account after receiving our invoice.
-You can provide us your credit card information and you will be charged as and when you receive our invoice. This can be done by setting up an account through our web site or use our fax payment form.
-Another method is that you may put in an advance payment. This can be between us$ 500 - us$ 1,000. As the designs are sent, they will be charged up against this deposit.
We accept Amex, Visa, or MasterCard
Click here to set up an account.
Click here to download Fax payment form in .jpg format.
Click here to download Fax payment form in .pdf format.
You can use all major credit cards, we accept Visa, Mastercard and AmericanExpress.
You can use all major credit cards, we accept Visa, Mastercard and American Express.
No, do you not need to send it each time. The details are part of your account profile and it is kept at Digital Graphix factory in a safe location. You will need to send it again only when there is a change in your credit card account.
No, do you not need to send it each time. The details are part of your account profile and it is kept at Digitzing Factory in a safe location. You will need to send it again only when there is a change in your credit card account.
One of the ways is by using the ' Account Setup' in our home page. It is a secured web page. The other is by faxing the details to us using our ' Credit Card Fax Form', which you need to download from the 'Payment' section in our web site or from here.

Click here to set up an account.
Click here to download Fax payment form in .jpg format.
Click here to download Fax payment form in .pdf format.
We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your credit card information into a highly indecipherable code, which is processed immediately. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change.
If you are new to the web site you will need to register with us so that you can get a password which you can use to enter our free designs area.

After you click a Download button, a screen will appear asking you whether you want to open the file from its location or save it to disk - choose "save it to disk". Then the screen will appear asking you where you would like the file save to. Now you have to choose the directory you want to save your downloaded file to so you can find it later. Please be careful to remember the name of the file and directory you are going to save into your computer. Click save. The program will start the downloading process and when it is done, a download-completed window will appear. The embroidery file is already in your computer and you can use the embroidery application that you have to open it.
Please visit www.7-zip.org. You can download a free version from there. Once it has been installed it will automatically pop up and do it's job whenever you double-click on a zipped file.
Regarding the cost, please contact us at digital@digitalgraphixfactory.co.th, digitalgraph@ksc.th.com, digital@digitalgraphixfactory.com, digifac@gmail.com will make sure that the price is economical in compare to the price that you are paying without losing the quality.
Please click here to contact us to find the charges for our services. All designs charge will be based upon a quotation. We will make sure that the price is economical in compare to the price that you are paying without losing the quality.
Our Address is:
DIGITAL GRAPHIX FACTORY
1598/1 Soi Somdetchphrachoa-Taksin 4, Somdetchphrachoa-Taksin Rd., Kwang BANG YI RUEA, Khet Thonburi, Bangkok 10600 Thailand.

Tel : +662 4669099
FAX : +662 4669098
Web site : www.digitalgraphixfactory.com
E-mail : digital@digitalgraphixfactory.co.th, digitalgraph@ksc.th.com, digital@digitalgraphixfactory.com, digifac@gmail.com

Note for Fax and Tel dialing: 66 = County Code, 2 = Area Code
Address ADDRESS :

1598/1 Soi Somdetchphrachoa-Taksin 4, Somdetchphrachoa-Taksin Rd., Kwang Bang Yi Ruea, Khet Thonburi, Bangkok 10600 Thailand.
Telephone PHONE :

Tel: +66 2 4669099
Fax: +66 2 4669098
Digital Graphix Factory Copyright © 2000-2017, Digitizing Factory Co.,Ltd. All Rights Reserved. | Limitation Of Liability And Warranty