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WHAT ARE THE SERVICES THAT YOU PROVIDE? |
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HOW DO I START? |
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HOW DO I PLACE THE ORDER? |
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HOW LONG IS THE DELIVERY? |
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DO YOU HAVE A FORM TO FILL IN BEFORE SENDING OUT THE ORDER? |
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HOW IS THE PAYMENT DONE? |
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WHICH CARD CAN I PAY WITH? |
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DO I NEED TO SEND CREDIT CARD DETAILS EACH TIME I PLACE THE ORDER? |
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HOW DO I SEND CREDIT CARD INFORMATION OVER TO YOU? |
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IS MY INFORMATION SENT TO YOU SAFE? |
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HOW DO I DOWNLOAD YOUR FREE DESIGNS? |
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WHAT DO I DO IF THE DESIGNS THAT I DOWNLOADED ARE ZIPPED FILE? |
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HOW MUCH DO YOU CHARGE FOR YOUR SERVICES? |
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HOW DO I CONTACT YOU? |
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WHAT ARE THE SERVICES THAT YOU PROVIDE? |
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Digital graphix factory main job is to camera ready your artwork (camera ready artwork is artwork that is ready for printing). Good artwork is very important factor in getting a quality printing. We customize your artwork and bring it into reality. Our services stand between you and the service bureau. We design, retouch, vectorize and complete your artwork before it is given to the service bureau for film output for screen-printing and offset printing. Please click here to see the details of our services. |
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HOW DO I START? |
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HOW DO I PLACE THE ORDER? |
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You may send your order by using our web site order form.
Please click here to go to our order form.
You may send your order by using the simple email application like outlook or Eudora. Please click here to send by your email application.
Details that we need when you send your orders are:
Design name :
Size : (Height * width in cm or inch)
No. of colors : for example : 3 colors (RED, BLUE AND GREEN)
Need design in : 1 day, 2 days, 3 days, 4 days, 5 days, 6 days or 7 days
Graphic format needed :
Comment : If any (This can be written on the scan image itself) |
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HOW LONG IS THE DELIVERY? |
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Delivery time will be set by the customers. In the order form customers can specify in how many days they need the design to be sent back to them. Our turnaround time depends on you. That means you tell us in how many days you need the design to be sent back and we will work within your deadline. |
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DO YOU HAVE A FORM TO FILL IN BEFORE SENDING OUT THE ORDER? |
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Please click on our order form page. It is an online order form. When you click submit, all the details that you filled in and the image will reach us by email. Or you may use a simple word document taking the information from our online order form and attaching it with the scan image when you send your order to us by email. Another way is to copy and paste your order form onto the email itself. You may use any method that is convenient to you.
Please click here to send your order by your email application. |
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HOW IS THE PAYMENT DONE? |
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WHICH CARD CAN I PAY WITH? |
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You can use all major credit cards, we accept Visa, Mastercard and AmericanExpress. |
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DO I NEED TO SEND CREDIT CARD DETAILS EACH TIME I PLACE THE ORDER? |
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No, do you not need to send it each time. The details are part of your account profile and it is kept at Digital Graphix factory in a safe location. You will need to send it again only when there is a change in your credit card account. |
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HOW DO I SEND CREDIT CARD INFORMATION OVER TO YOU? |
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IS MY INFORMATION SENT TO YOU SAFE? |
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We use Secure Socket Layers (SSL), the industry standard in transferring information to process your orders. The SSL encrypts, or translates, your credit card information into a highly indecipherable code, which is processed immediately. A warning window may pop up to notify you that you are entering this "safe" area. Once you've entered, the page address (URL) will change from http to https, to let you know you are in a secure area. Also, a key or a closed lock will appear in the lower left hand corner of your screen to notify you of this change. |
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HOW DO I DOWNLOAD YOUR FREE DESIGNS? |
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If you are new to the web site you will need to register with us so that you can get a password which you can use to enter our free designs area.
After you click a Download button, a screen will appear asking you whether you want to open the file from its location or save it to disk - choose "save it to disk". Then the screen will appear asking you where you would like the file save to. Now you have to choose the directory you want to save your downloaded file to so you can find it later. Please be careful to remember the name of the file and directory you are going to save into your computer. Click save. The program will start the downloading process and when it is done, a download-completed window will appear. The embroidery file is already in your computer and you can use the embroidery application that you have to open it. |
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WHAT DO I DO IF THE DESIGNS THAT I DOWNLOADED ARE ZIPPED FILE? |
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Please visit http://www.winzip.com You can download a free trial version from there. Once it has been installed it will automatically pop up and do it's job whenever you double-click on a zipped file. |
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HOW MUCH DO YOU CHARGE FOR YOUR SERVICES? |
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Please click here to contact us to find the charges for our services. All designs charge will be based upon a quotation. We will make sure that the price is economical in compare to the price that you are paying without losing the quality. |
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HOW DO I CONTACT YOU? |
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